POPIA Compliance & Protection of Personal Information

At All United, we respect your privacy and take the protection of personal information seriously. This page explains how we collect, use, store, and protect your personal information in line with the Protection of Personal Information Act (POPIA) in South Africa.

POPIA regulates how businesses collect and process personal information. The law aims to protect individuals from misuse of their personal data and to promote responsible handling of information.

As an insurance broker, we need certain information from you to arrange insurance cover, provide advice, manage policies, and assist with claims.

What personal information we collect

When you request insurance advice or services from All United, we may collect personal information such as:

  • your full name

  • identity number or date of birth

  • contact details (phone number and email address)

  • residential or business address

  • vehicle details

  • property details

  • policy information

  • financial information required for insurance underwriting

  • claim history

  • supporting documents required by insurers

This information allows us to obtain insurance quotations, arrange cover, and provide ongoing service.

Why we collect your information

We collect personal information for purposes related to providing insurance services.

These purposes include:

  • obtaining insurance quotations

  • arranging and managing policies

  • processing policy amendments

  • assisting with claims

  • communicating with insurers on your behalf

  • complying with legal and regulatory requirements

  • maintaining proper client records

We only collect information that is relevant to the service we provide.

How your information may be shared

In order to arrange insurance cover, some of your personal information may be shared with:

  • insurance companies

  • underwriting managers

  • claims administrators

  • loss adjusters

  • regulatory authorities where required by law

Information is only shared where necessary for insurance services or where required by legislation.

How we protect your information

All United takes reasonable steps to protect your personal information against:

  • unauthorised access

  • loss of information

  • misuse of information

  • unauthorised disclosure

Security measures include appropriate administrative, technical, and organisational safeguards designed to protect the information we hold.

Your rights under POPIA

Under the Protection of Personal Information Act, you have the right to:

  • know what personal information we hold about you

  • request access to your personal information

  • request correction of inaccurate information

  • request deletion of information where legally permitted

  • object to the processing of your information in certain circumstances

Requests related to your personal information can be directed to our Information Officer.

Retention of personal information

We retain personal information for as long as required to provide insurance services and to comply with legal and regulatory obligations.

Insurance regulations often require records to be kept for specific periods, even after a policy has ended.

Once information is no longer required, it is securely destroyed or anonymised.

Information Officer

POPIA requires businesses to appoint an Information Officer responsible for ensuring compliance with data protection requirements.

For questions about privacy or personal information, please contact:

Information Officer
All United
Phone: [Insert phone number]
Email: [Insert email address]

Cookies and website information

When you visit our website, certain information may be collected automatically through standard website technologies such as cookies.

Cookies help us understand how visitors use our website and allow us to improve website performance and functionality.

You can adjust your browser settings if you prefer to disable cookies.

Updates to this policy

This privacy notice may be updated from time to time to reflect changes in legal requirements or business practices.

The latest version will always be available on the All United website.

Contact All United

If you have any questions about how we handle your personal information, please contact us.

All United
Phone: 087 234 9550
Email: info@allunited.co.za
Address: Warne House, Garlicke Drive, Ballito, KZN